Omersa and Company Limited (“Omersa”, “we”, “us” or “our”) is a company incorporated in England and Wales with company number 04364818 . Our registered office is Unit 3 Premier Court, Richmond Road, Fairfield Industrial Estate, Louth, LN11 0ZR. Any questions about our policy can be sent in writing to this address or by e mail to

This policy sets out the basis on which any personal data we collect from you, or that you provide to us will be processed by us when you:

  • use our website:;
  • use our mobile applications;
  • purchase products from us.


This policy has been prepared in line with the Data Protection Act 2018 and reflects the requirements of the EU GDPR 2018 directive. It may be updated from time to time and  was last updated 16th September 2019.



The main basis for processing personal data is so that we can enter into and fulfil a contract to supply goods to you or your nominated recipient. Our use of personal data will include sharing your personal data with our payment system provider (STRIPE) and nominated delivery companies.

Personal data typically collected from you includes, but is not limited to:

First and last names of purchaser, billing address, contact telephone number and e mail address

First and last names of recipient, delivery address, contact telephone and e mail address

When you register an account with our Owners Club your personal details are recorded as are any items that you have purchased directly from Omersa and Company Ltd. You are also able to update this record for any Omersa animal purchased/gifted from another source. You have the right to object to us processing your personal data in this way. To do this, you can contact us by either in writing or by e mail to the addresses given above.

Where you have provided personal data about another person, for example, where you order goods as a gift to be delivered to someone else. We need to process such personal data with delivery companies in order to be able to provide them with the goods you have ordered from us. Please ensure you have the recipients permission to provide us with their personal information.

For items being exported from the United Kingdom, a full commercial invoice accompanies the supply of goods which will contain your personal data. This information is required by the recipient country for the purpose of raising customs duties and collecting payment.

We process your personal data to respond to your queries received by e mail, written letter or by telephone. We maintain a record of these queries to provide you with the best level of service we think you the customer would expect from us.

We use your personal data to process payments/refunds and to prevent fraudulent transactions.

Your personal data may be used to resolve issues with, develop, test and improve our website.

There are special situations in which we may need to share access to your Personal Information without your explicit consent. For example, to comply with our contractual or legal obligations to share data with law enforcement, to prevent or investigate possible wrongdoing in connection with the website, to protect the personal safety of users of the site or public, and to protect against legal liability.

For marketing purposes where you have expressly opted in to receive marketing communications from us, for example when registering an account, we will process your personal data to provide you with marketing communications in line with the preferences you have provided.

Where you have provided us with your name and address, you may receive promotional material from us from time to time through the post.

You are not under any obligation to provide us with your personal data for marketing purposes, and you can withdraw your consent to your personal data being processed in this way at any time by contacting us or, where relevant, by following the unsubscribe link in every marketing communication you receive from us. If you do choose to withdraw your consent, this will not mean that our processing of your personal data before you withdrew your consent was unlawful.

If our business is sold, personal data held by Omersa about its customers will be one of the assets transferred to the purchaser. The legal basis on which we process your data in these circumstances is our legitimate interest to ensure our business can be continued by a purchaser. If you object to our use of personal data in this way, the relevant seller or buyer of our business may not be able to provide good and/or services to you.


Cookies are small text files that are stored by the browser used on your computer, tablet or mobile phone. The main purpose for using cookies is to improve your shopping experience with us.

Cookies help to ensure that your shopping basket and orders work properly. They allow us to distinguish you from other users of our website and tell us how you are using the site. They also recognise and count the number of visitors to the site and how they move around the site when they are using it. We do not store personally identifiable information in the cookies we create, but we do use information gathered from them to improve our website.

What cookies does our website use?

A visit to a page on our website may generate the following types of cookie:

  • Functional cookies
  • Analytics cookies
  • Marketing cookies

Functional cookies

These cookies are used to provide you with an excellent shopping experience. Without these cookies, you may struggle to use the website. The information collected is anonymous.

Analytics cookies

We use software provided by other organisations e.g. Google Analytics, HotJar to collect data on how you use our website. This information helps us to make improvements to the website and identify when errors have occurred.

These cookies collect anonymous information such as what pages you have viewed, what content and functionality you have interacted with, the date and time you visited the site, and what hardware, software and browser you use.

These cookies also collect personally identifiable information that you provide to us via forms (such as your name, address, phone number and email address). This information is used to support us in troubleshooting issues that may have impacted your shopping experience.

We don’t use cookies to collect sensitive information such as payment details and passwords.

Marketing cookies

We do not currently employ the use of marketing cookies on our site.

How do I turn cookies off?

Most modern browsers will allow you to see what cookies you’ve got and delete these on an individual basis, block third party cookies, block cookies from sites, block all cookies and delete all cookies. Please note, if you choose to block all cookies from our website, some functionality may not work.

The following links provide further detail on how to manage your cookie settings:

Cookie settings in Internet Explorer

Cookie settings in Firefox

Cookie settings in Chrome

Cookie settings in Safari web and iOS

If you would like to contact us about cookies, please write a letter or e mail us at the addresses given at the top of the page.

Our cookie policy was last updated: 30th July 2019



All information you provide to us via our website is stored on secure servers hosted by our website provider. Access to the host server is restricted to ensure that your information is not viewable by any unauthorised parties. Any payment transactions are encrypted using SCA compliant technology. Although we will do our best to protect your personal data, Omersa cannot guarantee the security of data transmitted via the internet. Any transmission is at your own risk.

Information provided by e mail, telephone or by written communication is stored at our registered office where we have implemented procedures to keep your information safe from accidental loss and from unauthorised access, use, alteration and disclosure.


Where you order goods and/or services from us, we will retain your data for a period of six (6) years after the goods were delivered and/or the services performed, to ensure that we are able to assist you should you have any questions or feedback in relation to our goods and/or services or to protect, or defend our legal rights.

Where we have processed your personal data to provide you with marketing communications with consent, we may contact you at least every twelve (12) months to ensure you are happy to continue receiving such communications. If you tell us that you no longer wish to receive such communications, your personal data will be removed from our lists.

Where we have processed your data for any other reason (such as where you have contacted us with a question in connection with our goods and/or services), we will retain your data for twelve (12) months.



Your rights under GDPR 2018 include the following:

  • The right at any time to withdraw your consent to the processing of your personal data
  • The right to be informed of what personal data of yours we hold, how we obtained it and how long we intend to keep it
  • The right to have your personal data rectified in the event that it is inaccurate or incomplete
  • The right to request the erasure of your personal data
  • The right to object at any time to the processing of your personal data, in particular where the processing is carried out for direct marketing purposes.
  • The right to restrict the processing of your personal data where your right to object to processing is disputed
  • The right to data portability (i.e. transfer of your personal data to another organisation) except where your data is processed on the basis of legitimate interests

Your rights above can be exercised free of charge, subject to a test of reasonableness, by writing or telephoning us.  Our contact details are set out at the beginning of this notice.



  • We use third-party processors to host our website and to process our services. We have implemented the necessary contractual arrangements to ensure the confidentiality and security of your personal data under their control.
  • We will not use your personal data other than for the purposes described in this notice.
  • Except as described above, we will not sell your personal data or share it with any third parties.
  • We will not keep your personal data for longer than is necessary for the stated purposes except to the extent required by law.
  • We will take all reasonable and necessary technical and organisational measures to protect your personal data.


Links from our site
Our website may contain links to other websites.

Please note that we have no control of websites outside the domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.

Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.

Rights to Changes
We reserve the rights to make changes to this document and these terms without notice to end users, but will highlight any changes on this page.