Cookies are small text files that are stored by the browser used on your computer, tablet or mobile phone. The main purpose for using cookies is to improve your shopping experience with us.

Cookies help to ensure that your shopping basket and orders work properly. They allow us to distinguish you from other users of our website and tell us how you are using the site. They also recognise and count the number of visitors to the site and how they move around the site when they are using it. We do not store personally identifiable information in the cookies we create, but we do use information gathered from them to improve our website.

What cookies does our website use?

A visit to a page on our website may generate the following types of cookie:

  • Functional cookies
  • Analytics cookies
  • Marketing cookies

Functional cookies

These cookies are used to provide you with an excellent shopping experience. Without these cookies, you may struggle to use the website. The information collected is anonymous.

Analytics cookies

We use software provided by other organisations e.g. Google Analytics, HotJar to collect data on how you use our website. This information helps us to make improvements to the website and identify when errors have occurred.

These cookies collect anonymous information such as what pages you have viewed, what content and functionality you have interacted with, the date and time you visited the site, and what hardware, software and browser you use.

These cookies also collect personally identifiable information that you provide to us via forms (such as your name, address, phone number and email address). This information is used to support us in troubleshooting issues that may have impacted your shopping experience.

We don’t use cookies to collect sensitive information such as payment details and passwords.

Marketing cookies

We do not currently employ the use of marketing cookies on our site.

How do I turn cookies off?

Most modern browsers will allow you to see what cookies you’ve got and delete these on an individual basis, block third party cookies, block cookies from sites, block all cookies and delete all cookies. Please note, if you choose to block all cookies from our website, some functionality may not work.

The following links provide further detail on how to manage your cookie settings:

Cookie settings in Internet Explorer

Cookie settings in Firefox

Cookie settings in Chrome

Cookie settings in Safari web and iOS

If you would like to contact us about cookies, please write a letter or e mail us at the addresses given at the top of the page.

Our cookie policy was last updated: 30th July 2019