We of course hope you will be delighted with your purchase.  We make each item to order and quality check throughout the manufacturing process. As explained on our page “The Story of Our Leather” the leather we use is top grain and no attempt has been made to hide natural blemishes on the skin particularly (healed) scars and wrinkles. Animal sizings given are approximate as each piece of leather behaves differently.

EXCHANGES AND REFUNDS

Returning your product because you have changed your mind

You have the right to cancel the item(s) ordered within 14 days of receiving the goods.  Please notify Omersa of your intentions within this period either by e mail to orders@omersa.co.uk or by telephone +44 1507 201430. The item(s) must be returned within the following 14 days to our workshop – see below for address. You will be reimbursed for the cost of the animal excluding delivery charges and credit card commission within a further 14 day period. Please retain proof of  return postage.

Please return your item unused and in the original condition  with proof of purchase. It is important the animal is returned in fully resaleable condition for a refund to be given – so please package carefully and preferably in the original packaging.  A deduction will be made if the items are not returned in good condition to cover the cost of repair work to make good.

Bespoke items, incl stitching of initials

We are unable to accept the return of pieces that have been personalised.

Returning a Faulty Item

None of the above affects your statutory rights when goods are faulty or not as described.

If you consider your product to be faulty, please first contact us at the office to discuss the issue. It may be something that can be easily resolved. If it is necessary for the item to come back to us for repair, we will arrange the collection, repair the item and return it to you.  We will do this within a 30 day period in accordance with the terms of the Consumer Rights Act 2015.

For your  full rights of cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 please see our Terms and Conditions.

 

Goods should be returned to:
Omersa and Company Ltd
Unit 3 Premier Court, Richmond Road, Fairfield Industrial Estate, Louth LN11 0ZR

Tel: +44 (0)1507 201430