Delivery Policy

United Kingdom Deliveries

UK orders are delivered Monday to Friday by our nominated courier, between 8am and 6pm.

When your order is ready for dispatch we will contact you to confirm a suitable day for you to take delivery.

If you require delivery within a specific time frame e.g. before noon, Saturday am this can be arranged at additional cost. Please contact the office to arrange.

You will receive a tracking # once the parcel is booked in for delivery. It is the customer’s responsibility to follow up on any missed deliveries with the courier.

Arrange Own Delivery – this option is available at the checkout

Deliveries Outside of the United Kingdom

Our terms of supply are made under the Inco Term DAP, Delivered At Place. Under these terms the recipient of the goods is liable for any local taxes, duties that are raised by Customs in the country of import. Such charges will be collected  from the recipient by the delivery agent  along with any clearance/admin fee they may raise. These charges need to be paid before the goods can be released for delivery.

Note for European Customers: under the Preferential Trade Agreement (PTA) reached between the UK and European Union, goods of UK/European origin attract a duty rate of 0%. We provide a certificate of UK origin on the commercial invoice which accompanies the delivery. NO duty should therefore be raised by customs.

Deliveries to Europe are made by courier either by road (economy service) or by air (express service). Both services are quoted for at checkout.

Deliveries to countries outside of Europe are by air only.

You will receive  tracking details once the parcel has been booked in with the delivery agent. It is the customers responsibility to follow up on any missed/late deliveries and make alternative arrangements. Any delays may result in the parcel being returned to sender. The delivery cost will not be refunded for missed deliveries.

Large Parcels for Delivery Outside the UK

Some of our pieces are too large to send on normal courier services. In such instances, the on line shop will not be able to give a quote for delivery and will say “OBTAIN QUOTE”. It is suggested that at this point you contact the office via e mail for a shipping quote so you are aware of the cost. You are welcome to continue with the ordering process if you wish and pay for the goods; this will ensure the order is entered in to the production plan. We will get back to you with a shipping quote for payment nearer the time of dispatch.

Insurance/Damage During delivery

Insurance – the couriers offer insurance at a rate per kilo. This rate does not cover in full the cost of the product + delivery. If you require insurance for the full value, please let us know so we can obtain a quote when booking in the delivery. We will ask for payment for the additional amount.

Damage – We wrap all our items with bubble wrap and pack in robust boxes that fit the product. They should arrive intact subject to reasonable handling by the courier. Please DO NOT sign for the parcel if there is any sign of damage during delivery. If delivery is taken and damage subsequently discovered please take a photo of the box (and keep the box) and the damaged item and notify us immediately so we may lodge a claim with the carrier.