United Kingdom Deliveries
UK orders are delivered Monday to Friday by our nominated courier, between 8am and 6pm.
When your order is ready for dispatch we will contact you to confirm a suitable day for you to take delivery.
If you require delivery within a specific time frame e.g. before noon, Saturday am this can be arranged at additional cost. Please contact the office to arrange.
You will receive a tracking # once the parcel is booked in for delivery. It is the customer’s responsibility to follow up on any missed deliveries with the courier.
Deliveries Outside of the United Kingdom
Delivery outside of the UK is by courier, with options of delivery by road (Europe only – economy service) or by air (Europe and International – express service).
Terms of Supply, DPP: goods delivered within the UK, European Union, Switzerland, Norway and Iceland are supplied on a DDP (Delivered Duty Prepaid) basis. No further taxes are payable by the recipient to Customs in the shipping country.
Terms of Supply, DAP: goods delivered to Rest of the World are supplied on a DAP (Delivered at Place) basis. Local taxes/duties and customs clearance charges will be raised by Customs and collected from you by the delivery agent. The goods cannot be released for delivery until these charges have been settled.
You will receive tracking details once the parcel has been booked in with the delivery agent. Please follow up on any missed/late deliveries and make alternative arrangements as delays may result in the parcel being returned to sender. The delivery cost is not refundable for missed deliveries.
Large Parcels for Delivery Outside the UK
Some of our pieces are too large to send on normal courier services. In such instances, the on line shop will say “OBTAIN QUOTE”. Please proceed with the ordering process and pay for the goods so we may schedule production. We will provide a shipping quote for payment nearer the time of dispatch.
Arrange Own Delivery – this option is available at the checkout
Insurance/Damage During delivery
Insurance – the couriers offer insurance at a rate per kilo. This rate does not cover in full the cost of the product + delivery. If you require insurance for the full value, please let us know so we can obtain a quote when booking in the delivery. We will ask for payment for the additional amount.
Damage – We take time and care with packing to make every effort to minimise damage in transit. The box/product should arrive intact subject to reasonable handling by the courier. Please DO NOT sign for the parcel if there is obvious sign of damage during delivery. If delivery is taken and the box looks damaged, please take a photo of the box (we will need to submit this to the courier) before opening and keep the box. Inspect the product inside and notify us immediately if there is damage so we may lodge a claim with the carrier.