Delivery Policy

UK Mainland

UK orders are delivered weekdays by courier, Fedex, anytime between 9am and 6pm.

The cost is dependant upon the weight of the consignment, as a guide;

  • 1 – 5kg   £12 incl VAT
  •  6 – 15kg £18 incl VAT
  • 16 – 20kg   £24 incl VAT

A signature is required upon receipt.  We will contact you beforehand to confirm a suitable day for you to take delivery. If you require delivery within a specific time frame e.g. before noon, this can be arranged at additional cost. It is the customer’s responsibility to follow up any missed deliveries with Fedex.

Small items (some miniatures and care products) are sent through the Post office, 1st class.

For delivery charges to Scottish Highlands, Ireland (Northern and Southern) and Channel Islands, please refer to the on line shop.

Overseas Deliveries

We can arrange delivery worldwide. If however you have a freight carrier you wish us to use, please provide details and we will contact them for you.

The majority of our orders are delivered by Fedex International using an airmail, door-to-door, trackable service. You will receive an e mail with tracking details once the parcel has been booked in to the Fedex system for collection. It is the customer’s responsibility to follow up any missed deliveries with Fedex.

Deliveries to the Far East are made with ParcelForce. We will supply tracking details when the goods are dispatched and an estimated date of arrival. It is the customers responsibility to follow up any missed/late deliveries with ParcelForce to avoid the parcel being returned to sender.

Large Parcels for Delivery Outside the UK

Some of our pieces are too large to send with either Fedex or ParcelForce on their normal courier services. In such instances, the on line shop will not be able to give a quote for delivery and will say “OBTAIN QUOTE”. It is suggested that at this point you contact the office via e mail for a shipping quote so you are aware of the cost. You may however continue with the ordering process if you wish and pay for the goods; this will ensure the order is entered in to the production plan. We will then come back to you with a shipping quote for payment nearer the time of dispatch.

Damage During delivery

We make sure all our items are bubblewrapped and packed in strapped robust boxes that fit the product. They should arrive intact subject to reasonable handling by the courier. Please note that Omersa does not carry insurance to cover any damage/loss incurred during transit. This loss is at the customers risk.

Please DO NOT sign for the parcel if there is any sign of damage during delivery. Return the item with the courier and notify us immediately so we may lodge a claim for compensation. We will pursue the matter and pass on any amounts received in copensation.