Delivery Policy

UK Mainland Deliveries

UK orders are delivered Monday to Friday by Fedex, between 9am and 6pm.
If you require delivery within a specific time frame e.g. before noon, Saturday am this can be arranged at additional cost. Please contact the office to arrange.
We will contact you beforehand to confirm a suitable day for you to take delivery. The parcel needs signing for unless you leave permission for the parcel to be left somewhere safe at your own risk. It is the customer’s responsibility to follow up on any missed deliveries with Fedex.
Scottish Highlands, N. Ireland/Isle of Man and Channel Islands – delivery charge is quoted at the checkout.

Overseas Deliveries

The majority of our orders are delivered by Fedex International using an airmail, door-to-door, trackable service. You will receive an e mail with tracking details once the parcel has been booked in to the Fedex system. It is the customer’s responsibility to follow up any missed deliveries with Fedex.
Deliveries to the Middle East, Far East, Africa, Asia and South America are made with ParcelForce. We will supply tracking details when the goods are dispatched and an estimated date of arrival. Note that delivery in the destination country is made by the local agent appointed by ParcelForce. It is the customers responsibility to follow up any missed/late deliveries with to avoid the parcel being returned to sender.

Large Parcels for Delivery Outside the UK

Some of our pieces are too large to send with either Fedex or ParcelForce on their normal courier services. In such instances, the on line shop will not be able to give a quote for delivery and will say “OBTAIN QUOTE”. It is suggested that at this point you contact the office via e mail for a shipping quote so you are aware of the cost. You are welcome to continue with the ordering process if you wish and pay for the goods; this will ensure the order is entered in to the production plan. We will get back to you with a shipping quote for payment nearer the time of dispatch.

Damage During delivery

We wrap all our items with bubble wrap and pack in robust boxes that fit the product. They should arrive intact subject to reasonable handling by the courier. Please DO NOT sign for the parcel if there is any sign of damage during delivery. If delivery is taken and damage subsequently discovered please take a photo of the box and the damaged item and notify us immediately so we may lodge a claim with the carrier.