How to order

Our products are made to order, especially for you!

Lead Time

Our animals are generally MADE TO ORDER. Our normal lead time is 5-6 weeks for manufacture and dispatch; however due to exceptional demand during 2020, we are currently operating on 10-12 weeks. We forcast this will reduce back to 5-6 weeks by end February 2021.

Should you require any information on our products prior to placing an order, please do not hesitate to contact us on 01501 201430 . We will be very happy to discuss your requirements with you.

BREXIT – terms of trade and VAT

With effect from 1st January 2021, the UK will no longer operate under EU rules. This means that all sales made outside of the United Kingdom will be an “export” of goods and will be zero rated for VAT purposes. VAT and import duties will become payable in the destination country. These charges will be raised by the delivery agent who will contact you for payment prior to delivery. Import Duties or Trade Tariffs are still under negotiation; it is anticipated the agreed rates will be in the region of 0-2.5%. We wait to hear the outcome of negotiations.

Our Terms of Trade are FCA meaning that we arrange collection of the goods by a nominated carrier from our workshop premises. It is at this point that the risk of ownership passes to the purchaser. Should you require any additional insurance for your purchase, please notify us and we will obtain a quote.

For those EU customers who are waiting for delivery of goods for an order placed via our on line shop before the 31st December 2020, please note we will refund the VAT raised on the order in early January 2021. the refund will be made to the credit card used for the original purchase.

Online Shop

Place your order through our secure online shop. Add whichever item(s) you wish to purchase to “basket” and proceed through to checkout. You will be given a shipping quote based on the delivery country and confirmation of VAT due.

If you have a specific deadline, please specify on the order so we are aware of the date.

On Line payment is required at this stage to confirm the order and schedule for production.

If you are ordering several pieces or certain of our very large items, the shop may not be able to provide a shipping quote. In such instances, the shop will state “OBTAIN QUOTE” and not charge for delivery at this stage. Please proceed with payment to confirm the order. In the meantime, we will look in to shipping options and reply with a quote.

Email or telephone

If you are unable to place an order on line, you are welcome to contact the workshop and discuss over the phone. We will ask you to e mail a confirmation of what you want to avoid any errors and provide your billing and delivery address details.  The price will be the same as quoted on our on line shop.

We will subsequently e mail through to you a pro forma invoice for payment on line. Our current payment provider is STRIPE and payment can be made in Pounds Sterling, Euro and US Dollar.

Pricing Calculation

The cost of shipping is sensitive to the size of piece being sent and the country destination. All courier companies charge for delivery on the greater of the parcels actual weight and the volumetric weight of the box. In our instance, the volumetric weight is always greater than the actual weight. The cost of delivery and VAT (if due) are calculated at the checkout based on the billing  and delivery address given.

UK mainland and European Community – total price = cost of product + delivery + 20% UK sales tax. The delivery charge is dependant upon country destination, weight and level of service.
Non European Community – total price  = cost of product + delivery + 0% UK sales tax. Please note duties and taxes liable in the country of destination are for the account of the customer. The delivery charge is dependent upon destination, weight and level of service.