Orders are fulfilled on a Made to Order basis. The lead time for manufacture can vary but is typically around 2 weeks. If your item is in stock, allow 1 week for us to dispatch.
Contact the office if you have an urgent or specific deadline. We will accommodate where we can.
Please allow for delivery times in addition to the production time.
This very much depends upon the size of the room the animal is to be placed in and how you wish to use the product. Please have a look at photographs shown under Galleries – Home Scenes and on Product pages to help make a decision.
We use size descriptions superking, large, medium, standard, small and miniature (from the largest to the smallest). These are generalised size categories which include animals within certain size parameters (height and length). See our size comparison chart for an idea of relative sizing.
Place an order on line either as a guest or an account holder. Select the product you wish to order, add to basket and proceed through to checkout.
The cost of delivery will be quoted at checkout based on the destination country and taxes (default: UK Vat) will be adjusted for EU + Schengen and Rest of World orders. Payment is required to complete the order and schedule production.
Orders can be placed in Pounds Sterling, Euro and US Dollar.
EU and Schengen country orders are quoted at a price inclusive of prepaid import taxes and customs clearance charges. The goods are delivered to the consignee on a DPP (Duty Prepaid Place) basis.
Rest of World orders are delivered on a DAP (Delivered At Place) basis. Under these terms, the consignee is responsible for all import taxes, duties and customs clearance charges.
You will receive, by email, an Order Acknowledgement which reflects the estimated lead time to make up your order.
Please allow additional time for delivery.
You have the right to cancel your order within 14 days of receiving the goods. See our Refunds and Returns policy for full details.
We accept orders for delivery worldwide and provide the relevant paperwork required by customs. A Certificate of Origin confirming the goods are of UK Origin is declared on the commercial invoice.
Your order is packed in a sturdy cardboard box suitable for export. The product is wrapped in bubble wrap for protection and the box cavity is filled with bio degradable chippings to minimize product movement. The box is stapled and strapped to aid handling.
The cost of delivery is based on the destination country, delivery service level and size of the packing carton. An estimation of cost is available on each product page and will be charged for at checkout.
You will receive tracking details from the courier once the parcel has been booked in by Omersa.
UK by courier: next day service, pre arranged
Europe by courier: by road – 3-7 days; by air – 2-4 days, subject to customs clearance
Rest of World by courier: by air – 2-7 days, subject to customs clearance
All import taxes due are prepaid at placement of order. No further amounts are due for taxes.
HOWEVER, any delays in delivery caused by the consignee (beyond 72 hours) will incur a Bonded Storage fee. This is not a service provided by Omersa who reserves the right to re charge such costs to the consignee.
Customs carry out spot checks on imports. Please provide the information requested by the delivery agent without delay, typically this is the Order Acknowledgement from Omersa.
The delivery agent will contact you with the amount due – import taxes + clearance fee. The amounts and rates cannot be quoted for by Omersa as they vary by country. If in doubt, investigate potential charges with fiscal agents in the country of import prior to placing the order.
It is the consignees responsibility to respond to payment requests PROMPTLY to avoid incurring any additional fees eg Bonded Storage or the parcel being returned to sender.
It is the consignees responsibility to reorganise a missed delivery with the courier. Please attend to promptly.
Any delay in re arranging and taking delivery will result in the parcel being returned to sender. The cost of delivery for a returned item is not refundable.
Your options are to a) proceed with the ordering process and pay for the goods so we may schedule production or b) contact the office first on orders@omersa.co.uk for a quote.
In both instances, we will send a payment link for the shipping quote. Payment is required prior to dispatch.
You are welcome to visit the workshop, have a quick tour and collect your order. The day of collection must be pre arranged with Caroline – tel: 01507 201430
The option to arrange your own collection is available at the checkout.
Delivery by courier: the couriers offer insurance at a rate per kilo (ie based on weight, not value) which will not cover the full cost of the order. If you require insurance for the full order value, please let us know so we can obtain a quote when booking in the delivery. We will ask for payment for the additional amount.
Delivery by Royal Mail:
If the box is DAMAGED, note this on the delivery document and take a photo of the box before it is opened. Inspect the product inside and notify us immediately if the product is damaged, along with photos of the damaged box and product, so we may lodge a claim with the carrier on your behalf. Omersa will reimburse you with the amount recovered from the courier.
You have the right to cancel your order within 14 days of receiving the goods.
Please notify Omersa of your intentions within this period by e mail to orders@omersa.co.uk .
The item(s) must be returned, at your cost, within the following 14 days to our workshop.
Pack carefully to avoid damage during transport. If possible use original packaging and protective wrapping.
The item(s) should be returned, at your cost, within 14 days following cancellation, to our workshop – see Order Acknowledgement for full address.
A refund will be made to the original card used for the cost of the animal + standard delivery charges upon either proof of return postage or receipt of the returned goods, within 14 days.
NOTE: prepaid import taxes to Europe are not refunded. See explanation below.
This is not a process we are able to initiate from the United Kingdom. Prepaid taxes have to be claimed by the consignee in the country of import. Please discuss this process with the delivery agent you choose to return the goods with; they should be able to provide the relevant information.
If we have not yet made up the item to be personalised, you may cancel the order. Otherwise, we are unable to accept the return/cancellation of pieces that have been personalised.
You are entitled to return, free of charge, when goods are faulty, not fit for purpose or not as described.
If you consider your product to be faulty, please first contact the office to discuss the issue. It may be something that can be easily resolved.
We will arrange for the item to come back to us for repair, repair the item and return it to you.
If the item is not repairable, we will send a replacement item within a 30 day period.
Our About Omersa page explains How Our Animals are Made and the type of leather we use – top grain cowhide – where natural markings are used to add to the animals character. We do not consider them a flaw.
The published dimensions are approximate as each piece of leather behaves differently during the handcrafting process.
The Omersa Collection is a range of timeless, handcrafted leather animals, designed as decorative objets d’art for an interior space.
The animals are designed and made to order in Omersa’s workshop based in Louth, Lincolnshire.
Our animals are made from premium, UK‑sourced cowhide leather. Inside, a strong metal and wooden frame gives each piece its weight and durability, around which sustainable woodwool is hand‑worked to create the form and character of the animal.
For further information please see About Omersa – How Our Animals are Made.
They’re crafted as distinctive focal points for interiors — loved by designers, used in hotel projects, and treasured by homeowners who appreciate character and craftsmanship.
Yes. They’re wonderful gifts for weddings, anniversaries, and special occasions. They’re especially popular with men, and children adore them — many families say their Omersa becomes a much‑loved part of childhood.
Many of our customers have made gifting an animal at family weddings and other significant occasions a tradition. They become family heirlooms enjoyed by several generations.
Our size categories offer a general guide to the length and overall scale of each animal.
- Miniature and Small pieces are perfect for desks, shelves, mantel displays and doorstops.
- Standard, Medium, and Large animals are floor‑standing designs that make a strong decorative statement. Thanks to their sturdy internal frame some of our customers use them as footrests.
- And finally, our Super King Rhinoceros is a truly commanding centrepiece — a substantial, sculptural design that always attracts attention.
Why can the same animal vary in size?
- Because each Omersa animal is completely handcrafted, the leather responds differently during making. Even when cut from the same pattern, no two pieces will ever be identical — this is one of the joys, sometimes frustrations, of working with our leather.Variations in shape and size are natural and part of the unique charm and personality of every Omersa.
Whilst the same colour stain is applied to all our animals, each hide is different in the way it reacts to the stain thereby obtaining different finishes.
To record your animals name, you need to register an account with Omersa. Once registered, access you Ownership record via the Omersa VIP Club. Go to the bottom of page where you can enter the name of an animal purchased directly from Omersa or ADD an animal that you have purchased or been gifted elsewhere.
Omersa animals are made to last a lifetime.
They’re crafted to be part of your family for generations, but they do need to be treated kindly and cared for following our Care Instructions – see booklet attached to each animal.
If your animal becomes worn or damaged, our Animal Hospital offers repair services. You’ll find further details — including video guides on caring for your animal — in the Animal Hospital section of our website.
Omersa animals are not designed as toys.
Young children — especially those under 3 — should always be supervised around them.
Please also read the Product Safety Card attached to the tail of your animal, as it highlights important safety information.
Some online sellers label any leather animal as being made by Omersa, even when it isn’t.
To help you identify an authentic piece, please see About Omersa – How to Spot an Omersa Original on our website.
Remember, since 2017 each animal made by OMERSA has a badge sewn on the underbelly confirming its provenance.
To keep your animal in good condition, keep out of direct sunshine, and away from water and heat.
Apply a coat of good quality wax polish from time to time to nourish the leather, keep it supple and minimise colour transfer.
Nikwax Waterproofing wax can be purchased through our on line shop- see Care Products
Should the eyes on your animal become loose, or detached, head over to the Animal Hospital page and watch the video on How to Reattach Eyes.
If the eyes are lost, you can order a pair through the on line shop – see Care and Other Products.
We typically recommend using Nikwax Waterproofing wax which is available through our on line shop – see Care and Other Products.
Otherwise, use a good quality hard wax, for example beeswax. Warm the wax up slightly so it softens and apply with a soft cloth. Buff up to a shine once hardened.
DO NOT USE furniture spray polishes or general purpose leather conditioners. These products contain chemicals which mark the leather.
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