Delivery Policy

Delivery options are selected at checkout.

United Kingdom Deliveries

UK orders are delivered Monday to Friday by our nominated courier, between 8am and 6pm. The delivery needs to be signed for.

When your order is ready for dispatch, we will contact you by either e mail or telephone to confirm a suitable day for you to take delivery.

If you require delivery within a specific time frame e.g. before noon, Saturday am this can be arranged at additional cost. Please contact the office on 01507 201430 to arrange.

You will receive a tracking # once the parcel is booked in for delivery. It is the consignees responsibility to follow up on any missed deliveries with the courier. The cost of returning a parcel to Omersa will be deducted from any amounts due for the returned item.

Deliveries Outside of the United Kingdom

Delivery outside of the UK is by courier, see below for service level options. NOTE: Delivery times are estimated and may be subject to delays at customs.

European Union, incl Schengen countries

Service Level: economy service by road, allow 3-7 days; express service by air, allow 2-4 days.

Terms of Supply:  DPP(Delivered Duty Prepaid). No further taxes are payable upon import.

Delivery Notification: You will receive parcel tracking details by email once the parcel has been booked in with the delivery agent. It is the consignees responsibilty to follow up on any missed/late deliveries and make alternative arrangements.

Paperwork: Omersa provides the delivery agent with all relevant documentation required for customs clearance, including a Certificate of Origin which declares the goods are of United Kingdom origin. On occasion, customs carry out spot checks and may request the customer to confirm the value of the order. This information requested must be provided to the delivery agent promptly to prevent clearance delays (see 72 hours condition below).

Customs Clearance: any delays to the customs clearance process (72 hours allowed) caused by the consignee may incur Bonded Storage fees. For example, consignee not available to take delivery, delayed response to customs query, consignee request to hold goods until later date.  Omersa reserves the right to recover any such charges, as billed, from the customer.

Returned Parcels: the cost of returning a parcel to Omersa will be deducted from any amounts due for the returned item.

Rest of the World 

Service Level: express service by air, allow 2-4 days

Terms of Supply: DAP (Delivered At Place).  Country of import taxes/duties/customs clearance charges are payable by the consignee. If the customer placing the order is not the consignee and wishes to pay the import taxes, please note this on your order.

Delivery Notification: You will receive parcel tracking details by email once the parcel has been booked in with the delivery agent. It is the consignees responsibilty to follow up on any missed/late deliveries and make alternative arrangements.

Paperwork: Omersa provides the delivery agent with all relevant documentation required for customs clearance, including a Certificate of Origin which declares the goods are of United Kingdom origin.

Customs Clearance: The delivery agent will contact the consignee/customer for payment of the taxes due. Please note that any delays to the customs clearance process (72 hours allowed) caused by the consignee may incur Bonded Storage fees. Any such fees are the responsibility of the consignee/customer. The goods will not be delivered until all taxes have been paid.

Returned Parcels: the cost of returning a parcel to Omersa will be deducted from any amounts due for the returned item.

Large Parcels “OBTAIN QUOTE”

We will notify you the details of the appointed delivery agent and provide all relevant paperwork for easy customs clearance, where applicable. For deliveries outside of the UK, the consignee is responsible for liasing with the delivery agent and being available to take delivery on the agreed day.

Arrange Own Delivery – this option is available at the checkout

Insurance/Damage During delivery

Insurance – the couriers offer insurance at a rate per kilo. This rate does not cover the full cost of the product + delivery. If you require insurance for the full order value, please let us know so we can obtain a quote when booking in the delivery. We will ask for payment for the additional amount.

Damage –  We take time and care with packing to make every effort to minimise damage in transit. The box/product should arrive intact subject to reasonable handling by the courier. When signing for the parcel, if the box is DAMAGED, please note this on the delivery document and take a photo of the box before it is opened. Inspect the product inside and notify us immediately, along with photos of the damaged box and product, so we may lodge a claim with the carrier on your behalf.