Returns Policy

We hope you will be delighted with your purchase as we make each item to order and quality check throughout the handcrafting process. On our page “The Story of Our Leather” we explain that we use top grain cowhide leather (UK sourced). The top grain bears the animals natural blemishes, particularly scars and wrinkles. We use these markings, where appropriate, to add to the animals character and do not consider them a flaw.

Please also note the sizes given on the website are approximate.  As each piece of leather behaves differently during the handcrafting process, the height and length of the animal can vary by up to 10% of the published dimensions.

EXCHANGES AND REFUNDS

Returning your product because you have changed your mind

You have the right to cancel the item(s) ordered within 14 days of receiving the goods.  Please notify Omersa of your intentions within this period by e mail to orders@omersa.co.uk . The item(s) must be returned, at your cost, within the following 14 days to our workshop – see address below . A refund will be made to the original card used for the cost of the animal + standard delivery charges upon either proof of return postage or receipt of the returned goods, within 14 days. Please retain proof of  return postage.

Prepaid import taxes into Europe have to be reclaimed by the consignee in the country of import. Please discuss this option with the delivery agent you chose to return the parcel. It is not a process we are able to initiate from the United Kindgom.

Please return your item unused and in the original condition with proof of purchase. It is important the animal is returned in fully resaleable condition for a refund to be given – please package carefully and preferably in the original packaging.  A deduction will be made if the items are not returned in good condition to cover the cost of repair work to make good.

Bespoke items, incl stitching of initials

We are unable to accept the return of pieces that have been personalised.

Returning a Faulty Item

None of the above affects your statutory rights when goods are faulty, not fit for purpose or not as described.

If you consider your product to be faulty, please first contact us at the office to discuss the issue. It may be something that can be easily resolved. If the item needs to come back to us for repair, we will arrange the collection, repair the item and return it to you.

If the item is not repairable, we will send a replacement.

We will do this within a 30 day period in accordance with the terms of the Consumer Rights Act 2015.

For your  full rights of cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 please see our Terms and Conditions.

 

Goods should be returned to:
Omersa and Company Ltd
Units 5-6 Premier Court, Richmond Road, Fairfield Industrial Estate, Louth LN11 0ZR, England

Tel: +44 (0)1507 201430